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crckx FAQ — All Your
Questions in One Place
From claiming bonuses to VIP cashback, depositing money, and live cricket betting — everything you want to know about crckx is below.
Welcome to crckx. The FAQ section below is organised around the topics most frequently asked by players in Bangladesh. From VIP benefits to welcome bonus terms, rules for depositing via bKash and Nagad, and how to bet on BPL matches — everything is explained here in plain language. If you cannot find an answer to your question, contact our 24/7 live chat.
VIP & Cashback
BPL & International Matches
Bonus Terms
Deposits
Frequently Asked Questions
Questions are organised by category — click the one you need
VIP & Cashback
Joining the crckx VIP program gives you weekly cashback, priority customer support, and exclusive offers. The higher the level you reach, the better your cashback rate and the more improved your service experience becomes. It is a genuine rewards system for regular players.
crckx has five VIP levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.3%), Gold (up to 0.5%), Platinum (up to 0.6%), and Diamond (up to 0.8%). Reaching the Diamond level guarantees the highest cashback rate.
Your VIP level will naturally increase through regular play. The more active you are on the platform and the more games you enjoy, the faster you can move up to the next level. Each time you reach a new level, your account is updated automatically.
On the designated day each week, cashback is credited directly to your account based on your VIP level. The amount is calculated from your gaming activity during that week. Once received, the cashback can be used just like your regular balance.
There is no set timeframe — it depends entirely on how often and how regularly you play. The more frequently you play, the faster your level will change. crckx is always keen to move active players up to higher levels.
BPL & International Matches
An accumulator bet combines the results of multiple matches into one bet. If all your selections are correct, the winnings multiply significantly because each set of odds is multiplied together. However, if even one selection is wrong, the entire bet is lost. It is popular for the high potential rewards, but the risk is also higher.
Decimal odds are fairly straightforward. Say the odds are 2.50 — that means for every ৳100 bet, you get back a total of ৳250 (৳150 profit + ৳100 original bet). The higher the odds, the bigger the potential win, but the less likely that selection is to win. Odds never go below 1.0.
The most popular markets among Bangladeshi players are: match winner (which team will win), toss winner, top run scorer, over/under total runs, and the timing of the first wicket. These markets are especially active during tournaments like BPL, IPL, and the T20 World Cup.
Yes, crckx offers live in-play betting. During a match, the odds change every moment, giving you the chance to analyse the situation and then place your bet. For example, during a Bangladesh vs India match, you can watch how things develop mid-game and then bet on the next wicket market.
The main difference is in the number of available markets and the variety of odds. Both tournaments have markets and live betting, but since IPL attracts more international interest, the market depth can be somewhat greater. In BPL, your local knowledge may give you an extra advantage.
Bonus Terms
The welcome bonus is applied automatically when you make your first deposit. If you deposit at least ৳300, you will receive a 100% bonus on your deposit amount, up to a maximum of ৳15,000. For example, if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000.
No, the welcome bonus can only be received once per account. It applies to the very first deposit only. If the same person tries to claim the bonus by opening multiple accounts, that is against the rules and the account may be suspended.
A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. At crckx this requirement is 15x — and the important thing to note is that it applies only to the bonus amount, not the combined deposit and bonus. Example: ৳1,000 bonus × 15 = ৳15,000 in bets must be completed.
Slot games generally contribute the most towards completing the wagering requirement. Casino table games and live casino games may also contribute, though at a slightly different rate. For accurate details, ask our live chat support — they will let you know straight away.
Yes, in some cases it is possible to cancel a bonus. Cancelling a bonus may also remove any winnings earned from the bonus balance. Before cancelling a bonus, speak with us on live chat so you fully understand the process and the consequences.
No, the maximum bonus is ৳15,000. If you deposit ৳32,000, you will receive a ৳15,000 bonus and your total balance will be ৳47,000. Depositing more than that will not increase the bonus further. So it is not possible to receive more than ৳15,000 in bonus funds.
Deposits
You can deposit money at crckx using five popular methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks). The minimum deposit amount is ৳300 for all methods.
Log in to your crckx account and go to the "Deposit" section. Select Nagad as your payment method. Send the required amount to the displayed Nagad number from your Nagad app. Save the transaction ID and enter it in the form. Once approved, it will be added to your balance.
Mobile banking payments (bKash, Nagad, Rocket, Upay) are generally processed very quickly. Bank transfers may take a little longer. If your balance has not appeared for a long time after depositing, contact live chat with your transaction ID.
crckx itself does not charge any deposit fee. However, a transaction fee may apply from your mobile banking or bank account, as determined by the relevant service provider. crckx does not make any deductions from your deposit.
The minimum withdrawal amount is ৳800. Typically, after approval, the money reaches your bKash, Nagad, or other method within just 5 to 30 minutes. Very few platforms in Bangladesh offer withdrawals this fast.
Still have questions?
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If the answers above did not resolve your question, contact us directly. The crckx support team is ready to assist you in Bengali and English, 24 hours a day, 7 days a week.
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