crckx Privacy Policy

crckx is a trusted online betting and casino platform in Bangladesh. By accessing and using our website crckx.lat, you are considered to have agreed to the terms described in this privacy policy.

This privacy policy ("Policy") explains how crckx ("we", "us") collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure. This policy applies to all our services, website, mobile interface, and customer support channels.

If any changes are made to this policy, we will update it on the website and note the date of the change. Continued use of the service after any changes means you have agreed to the updated policy.

We collect various types of information from you, obtained primarily in two ways: what you voluntarily provide, and what is automatically collected when you use our services.

2.1 Information You Provide

• Full name, date of birth, and nationality
• Email address and contact number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Information you provide when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Time spent on the website and pages visited
• Login time, location, and activity logs
• Betting history and transaction records
• Information collected through cookies and similar tracking technologies

We use your information for specific and lawful purposes. Details are outlined below:

3.1 Account Management & Service Delivery

We use your information to register and manage your crckx account, verify your identity, provide betting and gaming services, and process deposit and withdrawal transactions.

3.2 Security & Fraud Prevention

We analyse your information to ensure account security, detect suspicious transactions, and prevent fraudulent activity. This is essential for protecting your assets and data.

3.3 Customer Support

Relevant information is used to enable our 24/7 live chat and email support team to resolve your issues promptly.

3.4 Legal Compliance

Information is stored and processed to meet anti-money laundering requirements, KYC (Know Your Customer) procedures, and other applicable legal obligations.

3.5 Service Improvement

By analysing how you use our services, we improve the platform experience and functionality. This analysis is conducted in a fully secure and aggregated manner.

crckx does not sell your personal information to any third party. However, in certain circumstances, information may be shared with the parties described below:

4.1 Service Provider Partners

For payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and game software providers — only the information necessary to operate the service is shared. These partners are bound by strict confidentiality agreements.

4.2 Legal Authorities

We may be required to disclose necessary information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, though the terms of this policy will remain in effect.

crckx uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the quality of the service.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining login sessions, security tokens, and cart information. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and usage patterns. They make your experience more convenient.

5.3 Analytics Cookies

These cookies are used to analyse website traffic and improve our services. They collect entirely anonymous data.

You can control or delete cookies from your browser settings. However, disabling certain cookies may limit the functionality of the website.

crckx treats the security of your information as its top priority. We apply multi-layered security measures:

6.1 Encryption

All data transmitted between your browser and our servers is protected by SSL/TLS encryption. Banking and payment information is stored using industry-standard encryption.

6.2 Access Controls

Only authorised personnel can access your information, and every access is recorded in a log. The principle of minimum necessary access ("least privilege") is strictly followed.

6.3 Security Reviews

Our security team regularly reviews systems and promptly addresses any potential vulnerabilities. However, no digital system is 100% impenetrable — in that case, we make every effort to protect your information.

6.4 In the Event of a Data Breach

If a data security breach ever occurs and it affects your personal information, we will notify you as quickly as possible and take the necessary remedial steps.

We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by legal obligations.

7.1 For Active Accounts

All your information is retained for as long as your account remains active. Transaction records are kept for a specified period in accordance with financial regulatory obligations.

7.2 After Account Closure

Even after an account is closed, relevant information may be retained for a specified period as required by legal obligations, dispute resolution, or fraud investigations. Once that period ends, data is securely deleted or anonymised.

You have the following rights over your personal information:

8.1 Right of Access

You have the right to know what information we hold about you and to request a copy of it.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you have the right to request a correction. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted. However, it may not be possible to delete information subject to legal obligations or ongoing transactions.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for a specific purpose. We will review such requests as promptly as possible.

8.5 Data Portability

You have the right to request a structured, machine-readable copy of your data, which you can use elsewhere.

crckx is for individuals aged 21 and above only. We do not knowingly collect information from any minor.

If we become aware that a minor's information has entered our systems, we will delete it immediately and close the associated account. If you believe a minor is using crckx, please notify our support team.

Our platform may include services from game provider companies such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third parties have their own privacy policies, and crckx's policy does not apply to them.

If you navigate from our website to any external website, that site's own policy will apply. We are not responsible for the privacy practices of external sites.

For payment processing, service providers such as bKash, Nagad, Rocket, and Upay maintain their own security standards. We share with these partners only the information necessary to complete transactions.

crckx may revise this privacy policy from time to time. If changes are made, the updated policy will be published on this page and the date of the change will be noted.

For significant changes, we may send a notification to your registered email address. Please ensure your account has a valid email address.

Continued use of the service after any policy change means you have agreed to the updated policy. We recommend that you review this page regularly.

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact our support team.

We will respond to your request as quickly as possible.